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Refund Policy

Refund Policy for Matrix IPTV

At Matrix IPTV, we are dedicated to offering outstanding service and ensuring customer satisfaction. However, we recognize that there may be instances where a refund is necessary. Please take a moment to familiarize yourself with our refund policy:

Subscription Refunds:

If you encounter technical issues that cannot be resolved within a reasonable timeframe, you may be eligible for a refund. Kindly contact our customer support team with detailed information regarding the problem you are experiencing.
Refund requests for subscription cancellations will only be considered if submitted within 7 days of the initial purchase. Beyond this period, no refunds will be granted.

VOD Refunds:

Due to the inherent nature of Video on Demand (VOD) content, we do not provide refunds for VOD purchases or rentals. Before selecting a VOD item, we recommend thoroughly reviewing the provided descriptions, trailers, and available reviews to ensure it aligns with your preferences.

Multiple Device Refunds:

If you encounter difficulties while attempting to use the service on the permitted number of devices as specified by your subscription plan, we will investigate the issue. If a resolution cannot be reached, a refund may be considered.
Please take note of the following crucial details:

Refunds will be issued using the same payment method employed for the original purchase.
The processing time for refunds may vary depending on your payment provider and may take up to 7-14 business days.
For all refund inquiries or further assistance, please do not hesitate to contact our customer support team. We are here to assist you and ensure a satisfactory IPTV experience.

Kindly be aware that this refund policy is subject to change without prior notice. It is advisable to periodically review this policy to stay informed about any updates or revisions.

We appreciate your choice of Matrix IPTV and place high importance on your satisfaction. We are committed to addressing any concerns or issues you may encounter promptly.